During treatments
Your team is busy with patients in the clinic. New messages wait, and some patients will not wait for a reply.
For dental & aesthetic clinics
Stop losing patients to slow replies.
Every WhatsApp, Instagram and Facebook enquiry answered in seconds, day or night, then handed to your team as a ready appointment request. We build it, run it and keep improving it, so your clinic stops losing new patients after hours.
Live in 21 days, or your setup fee back. Pays for itself in 90 days, or 2 months free.- Done for you: setup, testing, staff training and monthly review
- Only answers your clinic has approved
- Your staff confirm every appointment
Clinic assistantAutomated · 10:42 PM
Illustrative example
- Patient
Hi, do you do scaling and polishing? Can I come this Saturday?
- Assistant
Hi! I'm the clinic's automated assistant. Yes, we offer scaling and polishing. On Saturdays we're open 9 AM to 1 PM. May I have your name and a preferred time so our team can arrange it?
- Patient
Aina. Saturday morning, around 10.
- Assistant
Thank you, Aina. I've passed your request to the clinic team. They will contact you to confirm the appointment.
Handed over to staff
- Name
- Aina
- Interest
- Scaling and polishing
- Preferred time
- Saturday, about 10 AM
- Channel
Picture this
Monday morning. Every weekend enquiry is already handled.
- Saturday · 11:40 PM
A patient asks about braces.
Answered in seconds with your approved prices and hours. Name, number and preferred time captured. Nobody on your team lifted a finger.
- Monday · 8:30 AM
Your front desk opens to a clean list.
Not 40 unread chats across three apps. A ready list of appointment requests, each with the patient's details, waiting to be confirmed.
- Every week
Fewer empty chairs.
Reminders go out automatically to patients who agreed to receive them, and enquiries that went quiet get a gentle follow-up. Your team spends the day with patients, not chasing messages.
The problem
Patients message when your team can't reply.
After closing
People often ask about treatments in the evening or at weekends, when no one is at the front desk to answer.
No follow-up
Patients who asked but did not book are easy to lose track of when messages are spread across three inboxes.
Your numbers
See what slow replies could be costing your clinic.
Move the sliders to match your clinic. The estimate updates instantly.
Patients you could recover each month
15
Estimated extra revenue each month
RM4,500
Booking & follow-up (RM2,990 a month) pays for itself at 10 extra patients a month.
Get a demo for my clinic
Backed by our 90-day pays-for-itself guarantee →
An estimate from the numbers you enter, not a promise of results. Real results depend on your enquiry volume, your prices and how quickly your team confirms appointments.
How it works
From first message to appointment request.
A patient sends a message
On WhatsApp, Instagram or your Facebook Page, at any hour.
The assistant answers
It says it is an automated assistant and answers with your approved information: opening hours, location, services and prices.
Details are captured
Name, contact details, the service they are interested in, and a callback request or preferred appointment time.
Your staff take over
Your team receives a clear handover, then calls back or confirms the appointment request.
Done for you
We build it, test it and launch it. You just approve.
- Days 1 to 3
Discovery call
We learn your services, prices, hours and how your team books patients today.
- Days 4 to 10
Build and approved answers
We connect your channels and write every answer in English and Bahasa Malaysia. You approve each one.
- Days 11 to 17
Testing with your team
We test real patient questions end to end and train your staff on the handover.
- By day 21
Live
Your assistant starts answering patients. Then we review results with you every month and keep improving it.
Channels
WhatsApp
Instagram
On the channels Malaysian patients already use.
One WhatsApp number.
Both packagesOne Instagram account.
Booking & follow-upFacebook Messenger
One Facebook Page inbox.
Booking & follow-upYour clinic's WhatsApp Business account stays in your clinic's name. We check channel eligibility and booking compatibility before your order is confirmed, and test every workflow before launch.
Packages
Package 1
Package 2 · Recommended
Apply for a pilot place
Two packages. Clear setup and monthly fees.
After-hours capture
For clinics that mainly need WhatsApp enquiries answered and recorded while the front desk is closed.
RM5,900one-time setup
RM1,490per month, service
- One WhatsApp number
- After-hours answers on opening hours, location and approved services and prices
- Captures contact details, service interest and callback requests
- Your staff call back and arrange the appointment
- Reminders and follow-up are not included
Booking & follow-up
For clinics that want WhatsApp, Instagram and Facebook covered, with appointment requests and follow-up.
RM9,900one-time setup
RM2,990per month, service
- One WhatsApp number, one Instagram account and one Facebook Page inbox
- The same enquiry capture and staff handover across all three channels
- One supported calendar connection, or an appointment request for staff to confirm
- WhatsApp reminders and enquiry follow-up, with patient consent
- Instagram and Messenger follow-up within permitted messaging windows
Limited offer · 2 pilot places
90-day founding pilot
For the first two suitable clinics: the Booking & follow-up package at an introductory price.
RM7,500setup
RM2,490per month for three months from launch
After the pilot: RM2,990 per month, agreed before signing.
Our guarantees
Two promises, so you carry no risk.
Live in 21 days, or your setup fee back.
If your assistant is not answering patients within 21 days, we refund your setup fee in full, and we still finish the job.
The 21 days start when we have received your approved clinic information and admin access to the included channels. Time spent waiting for Meta or WhatsApp account approval, or for your feedback, does not count.
Pays for itself in 90 days, or your next 2 months are free.
If you follow the plan and the new patients it brings in are not worth at least what you paid us in your first 90 days, your next two months of service are on us. No retainer to pay while we keep working to get you there.
Following the plan means:
- Your staff respond to every handover within one working day.
- You keep your approved answers and prices up to date.
- The assistant stays switched on for all included channels.
- Each handover is marked booked or attended in the shared tracker, so results can be measured.
Results are counted from patients who attended after enquiring through the assistant, at the average patient value agreed in writing at onboarding, against the setup and service fees paid to UNIVA in the first 90 days after launch. Claim within 14 days after day 90. Platform, WhatsApp and AI usage charges still apply during the free months. One claim per clinic. Applies to both packages and the founding pilot.
What's included
What you pay for, and what is charged separately.
Setup covers
- Connecting the included channels
- Configuring approved answers and staff handover
- Testing and staff training
- Package 2: one supported booking workflow shared across the channels
Monthly service covers
- Workflow monitoring
- Issue handling during business hours
- A monthly report and review
- Up to two small changes, within two hours in total
Larger changes are quoted separately.
Charged separately
- Platform subscriptions
- WhatsApp and AI usage
- Additional integration tools
- Taxes
Your quote states the usage allowance, overage charges and total estimated bill before you commit.
Not included
- Custom clinic-system integrations
- Social media content or ad management
- 24-hour human support
Each package covers one branch.
Patient safety & privacy
Built to support your team, not replace clinical judgement.
Approved information only
The assistant answers only with information your clinic has approved.
No clinical advice
It never gives clinical advice or a diagnosis. Clinical advice stays with your clinic.
Clear that it is automated
It tells patients it is an automated assistant and hands over to your staff.
Staff confirm appointments
Appointment requests are confirmed by your staff, not by the assistant.
Consent for reminders
Reminders and follow-up are sent only with the patient's consent.
Written data-processing agreement
UNIVA acts as your clinic's data processor under a written data-processing agreement (PDPA 2010).
Your clinic remains responsible for its own advertising approvals.
FAQ
Questions clinic owners ask
What if it doesn't pay for itself?
If you follow the plan and the patients who came through the assistant in your first 90 days are not worth at least the setup and service fees you paid us, your next two months of service are free. Following the plan means replying to handovers within one working day, keeping approved answers current, keeping the assistant switched on and marking each handover booked or attended so results can be measured.
How does the 21-day guarantee work?
The 21 days start once we have your approved clinic information and admin access to the included channels. If your assistant is not answering patients by day 21, we refund your setup fee in full and still complete the launch. Time waiting for Meta or WhatsApp approval, or for your feedback, does not count.
Do I need new software?
You do not need to change your clinic system. The assistant works on your clinic's own WhatsApp, Instagram and Facebook channels. UNIVA sets up the messaging platform it runs on; that subscription is charged separately and shown in your quote.
Who owns the WhatsApp number?
Your clinic. The WhatsApp Business account stays in your clinic's name.
What does it cost to run?
A one-time setup fee plus a monthly service fee: RM5,900 and RM1,490 per month for After-hours capture, or RM9,900 and RM2,990 per month for Booking & follow-up. Platform subscriptions, WhatsApp and AI usage, additional integration tools and taxes are charged separately. Your quote shows the usage allowance, overage charges and total estimated bill before you commit.
Can it book directly into my calendar?
The Booking & follow-up package includes one supported calendar connection, or an appointment request for your staff to confirm. We check booking compatibility before your order is confirmed. Either way, your staff confirm appointment requests.
Does it give medical advice?
No. It answers only with your clinic's approved information, never gives clinical advice or a diagnosis, and hands clinical questions over to your staff.
What happens after hours?
The assistant answers approved questions, records the patient's details and request, and passes them to your team to follow up. UNIVA does not provide 24-hour human support.
Can it handle Bahasa Malaysia?
Yes. Approved answers are set up in English and Bahasa Malaysia.
What support do we get after launch?
Workflow monitoring, issue handling during business hours, a monthly report and review, and up to two small changes within two hours in total. Larger changes are quoted separately.
What is the founding pilot?
The Booking & follow-up package at an introductory price for the first two suitable clinics: RM7,500 setup and RM2,490 per month for three months from launch. After the pilot, the monthly service is RM2,990, agreed before signing.
How do we start?
Book a free demo. We check your channel eligibility and booking compatibility, then confirm the package and your quote. After you sign, we set up, test and train your staff before launch.
Free demo
See how it would work for your clinic.
Tell us about your clinic and your biggest enquiry or booking problem. We will contact you at your preferred time to arrange a demo.
Prefer WhatsApp? Message us directly
Thank you. We will be in touch.
Your reference:
We will review your clinic's details and contact you at your preferred time to arrange the demo.